Альфа-Банк
★ 4.7What it actually doesMobile bank offering fast transfers, account and card management, utility bill payments, and cashback, but features intrusive built-in advertising according to user reviews.
Actually does
- ✓Banking85% of reviews
- ✓P2P payments80% of reviews
- ✓Recurring payments30% of reviews
- ✓Budget tracking15% of reviews
- ✓Loyalty cards25% of reviews
Claimed, but not confirmed by reviews
- ⚠Available in Russia
- ⚠Multi-currency
- ⚠Two-factor auth
- ⚠Investing
- ⚠QR scanner
- ⚠Currency converter
Common complaints
- ✗Intrusive in-app ads on every screen35% of mentions
«Ads at every turn. Ads. Ads. Ads. And once more Ads... Pop-up ads appear on every page»
- ✗Debt transferred to collection agencies without notice after partial repayment5% of mentions
«Alfa Bank transferred the debt to LLC PKO 'NBK' (DEBT COLLECTORS)... after 3 years they block all cards by court order»
- ✗Short interest-free period (60 days) with no warnings, then 40% annual rate10% of mentions
«The combo account card has only a 60-day interest-free period!... Alfa doesn't warn you at all when the interest-free period ends, it just starts charging interest on day 61»
- ✗Poor support, useless call centers, inability to get explanations15% of mentions
«Support is nonexistent... At the bank office, they couldn't explain why this happened. They gave me a phone number, but there a bot just shuffles you around»
- ✗Reduced convenience after update, difficult confirmation management15% of mentions
«It became inconvenient after the update, annoying ads appeared... I also can't properly configure transfer confirmations»
What people praise
- ★Instant transfers by phone number
«Transfers by phone number go through instantly... Convenient, instant transfer!»
- ★High speed and stability of the app
«Everything runs super fast... I really like the app's speed — everything just flies. There's never been a situation where something was slow or hung»
- ★Working cashback with attractive partner discounts
«Cashback actually works and it's nice... Partner discounts are sometimes really great»
- ★Stable and convenient interface, doesn't change frequently
«The design isn't overhauled every month, so I don't have to relearn it... it's convenient in many ways to use»
- ★Good FAQ, quick answer search
«Found the answer in FAQ in a second, didn't have to contact support»