Booking.com: Hotels & Travel
★ 4.8What it actually doesBooking.com allows users to search, compare, and book hotels, apartments, and other accommodations worldwide through an app with booking management and customer support, though it occasionally experiences UX issues and service problems.
Actually does
- ✓Hotel search85% of reviews
- ✓Price comparison60% of reviews
- ✓Order Management50% of reviews
- ✓Messaging30% of reviews
- ✓Push Notifications20% of reviews
- ✓Мобильное приложение для iOS/Android50% of reviews
Claimed, but not confirmed by reviews
- ⚠Customer Support
Common complaints
- ✗Support service doesn't respond to requests25% of mentions
«Support doesn't get back to me and doesn't cancel the reservation»
- ✗Problems with refunds10% of mentions
«They mistakenly charged me and haven't refunded the money for a month already»
- ✗Hosts cancel bookings via private messages8% of mentions
«Hosts confirm the booking, but then write in private messages that they won't accommodate»
- ✗Poor iOS app performance (freezing, photo issues)15% of mentions
«When you try to see photos it's a nightmare: they would never zoom in and they hardly swipe»
- ✗Inaccurate property descriptions and photos in listings15% of mentions
«If something goes wrong... the sofa doesn't even unfold, and its width is only 130 cm»
What people praise
- ★Convenient and fast accommodation search
«The best and most convenient way to search for accommodations for trips»
- ★Huge selection of accommodation options
«27 million hotels, vacation rental options»
- ★Best platform for independent travelers
«Probably the best app for independent travel»
- ★Fast booking confirmation
«Fast, very easy confirmation»
- ★Fast support response (in certain cases)
«Support responds, but slowly»