Agoda: Cheap Flights & Hotels
★ 4.6What it actually doesAgoda is a hotel search and booking app with access to 1.9 million properties, filtering by price and location, booking management, and 24/7 support, but frequently has issues with price transparency, support quality, and payment processing.
Actually does
- ✓Hotel search85% of reviews
- ✓Price comparison70% of reviews
- ✓Order Management65% of reviews
- ✓Карты и информация о местности15% of reviews
- ✓Multi-currency25% of reviews
- ✓Document Management10% of reviews
- ✓Поиск по местоположению20% of reviews
Claimed, but not confirmed by reviews
- ⚠Customer Support
- ⚠Cashback and Rewards
- ⚠Камера для ввода данных карты
- ⚠Интеграция с календарём
- ⚠Обмен купонами с контактами
Common complaints
- ✗Price at checkout differs from final price (can increase 2x, hidden fees, incorrect exchange rate)50% of mentions
«Really annoying that you see one price for the hotel at first, but when you get to payment the price can increase 2!!! times!!!»
- ✗Support is unhelpful, takes a long time to respond, communication only through chat bot, difficult to reach a real person40% of mentions
«support service stopped responding»
- ✗Cashback and bonuses are not available for withdrawal or are not paid at all15% of mentions
«They calculate the hotel price with cashback deducted, but the cashback is actually not available and withdrawal doesn't work»
- ✗Booking is not recognized by the hotel, not in system, no room provided upon check-in25% of mentions
«Booked, paid, booking confirmed. But when I arrived at the hotel - no rooms available and the booking is not a booking»
- ✗Refunds are missing or delayed (35+ days), Agoda does not hold hotels responsible30% of mentions
«they say money will be returned in 35 days. on what basis, is this even legal?»
What people praise
- ★Large selection of hotels (1.9M properties), more than competitors
«hotel selection is bigger, overall I've practically switched completely to it»
- ★Prices are often better than on competing platforms (Booking and others)
«At this point, this aggregator has even surpassed Booking, the prices are better»
- ★When working well — reliably refunds money even without return option, accommodates customer needs
«If something goes wrong they refund the payment even if you bought without refund coverage»
- ★Convenient app, fast and easy booking
«very convenient app!!»
- ★Exclusive offers and discounts for subscribers