Level Travel – туры и отели
★ 4.9What it actually doesLevel.Travel is an online booking service for last-minute tours and hotels.
Actually does
- ✓Hotel search65% of reviews
- ✓Trip planning55% of reviews
- ✓Price comparison45% of reviews
- ✓Order Tracking35% of reviews
- ✓Payment Tracking40% of reviews
- ✓Customer Support50% of reviews
- ✓Document Management30% of reviews
Claimed, but not confirmed by reviews
- ⚠Recurring payments
- ⚠Loyalty Program
- ⚠Помощь с оформлением визы
Common complaints
- ✗Selling non-existent flights and tours15% of mentions
«The ticket turned out to be for a non-existent flight. I wrote and called support all day. They don't do anything and don't resolve it.»
- ✗App crashes and crashes after updates27% of mentions
«After the update it won't open, showing an error»
- ✗Strict cancellation and tour modification terms12% of mentions
«I bought tours twice, both times they were cancelled. They forced me to either take another tour or get a refund within 30 days.»
- ✗Incorrect hotel information (location, details)10% of mentions
«The emirate was listed as Fujairah... many people write that the hotel is located in the emirate of Sharjah»
- ✗Checkout errors and rapid price fluctuations10% of mentions
«Select the flight you need, click to pay, the flight is gone—choose another. Price changes every three seconds»
What people praise
- ★Convenient search and intuitive interface
«Convenient search. Interface is simple, clear»
- ★Good prices and attractive deals
«We guarantee great prices. Our algorithms select the lowest offers»
- ★Convenient personal account with tracking of all changes
«The personal account provides all necessary information. Track all changes until departure»
- ★Fast booking and tour confirmation
«Bookings are confirmed quickly, tickets arrive on time»
- ★Responsive support service that resolves issues
«I wrote to technical support about issues, and they respond and resolve them»