Ozon Travel: отели, ЖД и авиа
★ 4.7What it actually doesOn Ozon Travel you can buy train tickets, cheap flight tickets, or book hotels and accommodations.
Actually does
- ✓Hotel search30% of reviews
- ✓Marketplace
- ✓Flight search40% of reviews
- ✓Trip planning15% of reviews
- ✓Бронирование ж/д билетов20% of reviews
- ✓Cashback and Rewards25% of reviews
- ✓Order Tracking15% of reviews
- ✓Price comparison(bonus)10% of reviews
Claimed, but not confirmed by reviews
- ⚠Customer Support
Common complaints
- ✗Non-functional customer support — bots don't respond, impossible to reach live agents50% of mentions
«When you have a problem, you'll be forced to chat with a stupid chatbot that operates by a set algorithm and doesn't give sensible answers»
- ✗Refund denials when flights are cancelled, inflated refund commissions25% of mentions
«I bought round-trip tickets, and after the flight was cancelled by the airline, Ozon refused to refund the money for that flight»
- ✗Inflated prices - 15-20% markup above direct carrier rates20% of mentions
«On the RZD website you can buy a ticket for 5k let's say, in Ozone it's 6k + kopecks»
- ✗Tickets not received by email, download from account doesn't work10% of mentions
«Bought airplane tickets, they didn't arrive in my email, can't download them from the account»
- ✗Miles expire without notice, cancellation terms change15% of mentions
«Changed the terms for canceling miles starting May 1st. They could have warned us in advance or extended the validity of current miles»
What people praise
- ★Convenient price dynamics tracking and catching good deals
«Here it's convenient to track the dynamics of ticket prices and catch good deals»
- ★Simple and convenient interface, fast search
«The app is simple, no fuss! The application works stably, search is fast, and filters help»
- ★Opportunity for significant savings by tracking offers
«I saw the price drop on the flight I needed — booked it in a couple of minutes, saved almost 30%»
- ★Good selection of hotels with filters and suitable price/quality ratio
«Thank you Ozone for quality selection of hotels with acceptable price/quality parameters»
- ★Convenience of combining services (flight + hotel + transfer in one app)
«You can combine different services: for example, buy a flight ticket and immediately book a transfer»