Trip.com: Book Flights, Hotels
★ 4.6What it actually doesTrip.com is an aggregator for booking hotels, flights, and train tickets primarily on international routes, with a loyalty rewards system and support for multiple languages and currencies, but with issues in customer support, refund processing, and search stability.
Actually does
- ✓Flight search40% of reviews
- ✓Hotel search65% of reviews
- ✓Trip planning30% of reviews
- ✓Бронирование ж/д билетов15% of reviews
- ✓Cashback and Rewards25% of reviews
- ✓Multi-currency10% of reviews
- ✓Russian localization(bonus)20% of reviews
- ✓Аренда транспорта(bonus)5% of reviews
- ✓Бронирование трансферов(bonus)10% of reviews
- ✓Покупка билетов в достопримечательности(bonus)5% of reviews
Claimed, but not confirmed by reviews
- ⚠Price comparison
- ⚠Отслеживание статуса рейса
- ⚠Уведомления о изменении цен
- ⚠Customer Support
- ⚠Туристическая страховка
Common complaints
- ✗Support doesn't solve problems, only bots40% of mentions
«I contacted support 20 times, there are only stupid bots there, no one else»
- ✗Money or bonuses not returned on cancellation or errors25% of mentions
«Due to a date error, I returned the ticket, the money came back, but they decided not to return the bonuses»
- ✗Duplicate charges, frozen funds, unclear terms15% of mentions
«Money was charged. I arrive at the hotel and they tell me I need to pay again»
- ✗Prices increase when bonuses arrive, markup visibility10% of mentions
«As soon as bonuses arrive in the account, the hotel price goes up by exactly the bonus amount»
- ✗Search stopped working, returns 'no flights found'15% of mentions
«Any search query returns 'no flights found', no filters, no settings»
What people praise
- ★Convenient hotel booking — simple interface, good photos and reviews
«I book hotels only here. Very convenient, descriptions, photos, reviews»
- ★Competitive prices and good deals on flights and hotels
«The best and cheapest search engine for everything»
- ★Wide range of services: flights, hotels, transfers, tours, eSIM
«I use everything from hotel bookings, transfers, buying tickets to attractions, and buying eSIM»
- ★Support for multiple languages and tools for travelers
«For a traveler from Russia, this is the best application!»
- ★Attractive loyalty program with status upgrades
«Bonuses and perks are a very nice addition, status upgrades give more attractive offers»