Yandex Travel: Booking Hotels

Name: Yandex Travel: Booking Hotels
Rating: 4.91 (131279 reviews)

★ 4.9

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What it actually doesPlanning a trip to Russia or abroad?

35%Marketing ≈ reality25%Stability100%Live project

Actually does

✗Poor customer support: no responses, template replies, problems not resolved42% of mentions
«Support hasn't been able to resolve anything in chat, email, or phone for over a week»
✗No refund on booking cancellation, even with hotel confirmation38% of mentions
«Yandex is willing to refund only 50% of the total booking cost. Yandex is illegally withholding customer funds»
✗Inaccurate card information: bed count mismatch, incomplete data, discrepancies with hotel details15% of mentions
«Information provided by Yandex is incorrect, the hotel cannot relocate guests because of it»
✗Technical issues: crashes, payment errors, freezing, update requirement on older OS versions12% of mentions
«Not available on iOS 8.17, so the app can't be updated. And without updating, the app won't let you use it»
✗Price mismatch: advertised discounts not confirmed, train tickets more expensive than on RZD8% of mentions
«Train tickets became significantly more expensive than on the RZD website»

★Convenient search and booking of hotels and tickets in one app
«The app is very convenient. Being able to book hotels and tickets in one place is very convenient»
★Competitive prices on hotels, apartments, and tickets
«The offers are very competitive, prices are pleasant»
★Time savings when planning trips
«saves a ton of time»
★Fast booking confirmation
«bookings are confirmed instantly»
★New payment installment feature
«installment payments - these are new possibilities»