Tripster: экскурсии, аудиогиды
★ 5.0What it actually doesTripster is a marketplace for tours with local guides that enables users to search, book, and conduct group and individual tours worldwide, with the ability to read reviews and communicate with guides before booking.
Actually does
- ✓Trip planning80% of reviews
- ✓Marketplace75% of reviews
- ✓Messaging30% of reviews
- ✓Customer Support(bonus)40% of reviews
- ✓RSS / News50% of reviews
- ✓Push Notifications(bonus)15% of reviews
- ✓Hotel search70% of reviews
- ✓Payment Tracking(bonus)30% of reviews
- ✓Order Tracking(bonus)20% of reviews
Common complaints
- ✗Hidden commissions and markups beyond the initial price12% of mentions
«The tour price is one thing in the app, but at checkout 'oh, we have a service fee here, let's add another 10% on top'»
- ✗Problems with refunds for cancelled tours10% of mentions
«Please refund my money for the prepaid sea cruise that didn't take place... the money was never returned»
- ✗High marketplace commissions (25-47% of tour cost)8% of mentions
«The site takes 7,500 to 14,100 rubles for its own needs on a 30,000 ruble program»
- ✗App crashes and errors (account logout, password reset required each time)15% of mentions
«It keeps kicking me out of my account. I have to reset my password every time.»
- ✗Intrusive email newsletters, ads in other apps, unavailable unsubscribe option10% of mentions
«Endless, pointless email spam... it's impossible to unsubscribe via the link»
What people praise
- ★Huge selection of tours worldwide (22,000+ tours, 900+ cities)
«Very convenient app. You really meet people willing to share their impressions»
- ★Quality of guides — professionals, engaging storytellers, good drivers
«Danila is like a walking encyclopedia. We learned and saw so much new stuff»
- ★Review system with photos (700,000+ reviews) helps choose excursions
«Check out the reviews — 700,000+ real opinions with photos»
- ★Convenient booking and planning of excursions
«Very convenient app, you can find an excursion in any region»
- ★Responsive support team, helps solve problems
«Excellent LIVE support! They helped me reschedule everything, find other excursions, and get my money back»