GetTransfer: Transfers & Rides
★ 4.7What it actually doesGetTransfer is a global marketplace for booking transfers and taxis with prepayment; however, the system frequently fails to fulfill orders, drivers refuse to accept rides, customer support is unresponsive, and refunds are not issued.
Actually does
- ✓Ride-sharing100% of reviews
- ✓Marketplace90% of reviews
- ✓Order Tracking(bonus)40% of reviews
- ✓Payment Tracking(bonus)80% of reviews
- ✓Customer Support(bonus)90% of reviews
- ✓Push Notifications(bonus)50% of reviews
- ✓Multi-currency(bonus)15% of reviews
- ✓Система возврата и компенсаций(bonus)95% of reviews
Claimed, but not confirmed by reviews
- ⚠Trip planning
- ⚠Price comparison
Common complaints
- ✗Drivers refuse to fulfill orders75% of mentions
«The driver refused to take the trip because GetTransfer doesn't pay him. Had to pay cash again.»
- ✗Refusal to refund money for unfulfilled services90% of mentions
«The order wasn't cancelled... It's stuck as if it's being executed. They didn't refund the money.»
- ✗Drivers don't arrive at the specified time or don't arrive at all80% of mentions
«The driver didn't show up at the specified time and didn't answer calls»
- ✗Support service doesn't respond and doesn't resolve issues85% of mentions
«There's no way to call support since only one email is listed in the contacts. Which, of course, they don't answer.»
- ✗Drivers do not receive payment from the platform50% of mentions
«A driver complained a lot that GetTransfer doesn't pay him»
What people praise
- ★Convenient app interface and easy booking
«Great and convenient to book transfers, easy payment»
- ★Drivers are good when they actually arrive and do their job
«Driver met me with a sign, drove wonderfully, helped me find the hotel»
- ★Support for multiple payment methods and currencies
«Can pay with a ruble card, there's a discount on the first trip»