Tunduk

4.2
iOSApp Store

What it actually doesMobile application for accessing Kyrgyzstan's state electronic services: submitting applications, paying for services, and obtaining documents online. In practice, it frequently malfunctions, requires frequent updates, and contains operational errors.

45%Marketing ≈ reality35%Stability92%Live project

Actually does

  • Digital Signature15% of reviews
  • Push Notifications5% of reviews
  • Document Management25% of reviews
  • P2P payments15% of reviews
  • Доступ к государственным услугам онлайн35% of reviews
  • Подача заявок на услуги25% of reviews

Claimed, but not confirmed by reviews

  • Two-factor auth
  • Обращение в государственные органы

Common complaints

  • Constant updates that fail to download22% of mentions

    «I'm tired of updating this app every time»

  • App won't open, crashes, shows Provider Error messages18% of mentions

    «The app won't open and just won't update»

  • Missing documents and functions (ID verification data, police certificates, auto insurance, military service record)15% of mentions

    «Half the documents are missing»

  • Confirmation codes not received or incorrect10% of mentions

    «The confirmation code for the electronic signature is not coming through»

  • Unable to contact support, chatbots are not working8% of mentions

    «It's impossible to reach staff. Chatbots don't work.»

What people praise

  • Convenience and accessibility - no need to carry documents

    «Very convenient, no need to carry documents with you»

  • Simple and intuitive interface

    «Easy, convenient, and simple for everyone»

  • Ability to access services from anywhere

    «The app works from anywhere in the world, even if I'm in another country»

  • Digitization of documents in one place

    «Good app, you can get any documents you need»

  • Support for country's digital transformation

    «Forward Kyrgyzstan 🇰🇬»

Where to install

Similar apps