Tunduk
★ 4.2What it actually doesMobile application for accessing Kyrgyzstan's state electronic services: submitting applications, paying for services, and obtaining documents online. In practice, it frequently malfunctions, requires frequent updates, and contains operational errors.
Actually does
- ✓Digital Signature15% of reviews
- ✓Push Notifications5% of reviews
- ✓Document Management25% of reviews
- ✓P2P payments15% of reviews
- ✓Доступ к государственным услугам онлайн35% of reviews
- ✓Подача заявок на услуги25% of reviews
Claimed, but not confirmed by reviews
- ⚠Two-factor auth
- ⚠Обращение в государственные органы
Common complaints
- ✗Constant updates that fail to download22% of mentions
«I'm tired of updating this app every time»
- ✗App won't open, crashes, shows Provider Error messages18% of mentions
«The app won't open and just won't update»
- ✗Missing documents and functions (ID verification data, police certificates, auto insurance, military service record)15% of mentions
«Half the documents are missing»
- ✗Confirmation codes not received or incorrect10% of mentions
«The confirmation code for the electronic signature is not coming through»
- ✗Unable to contact support, chatbots are not working8% of mentions
«It's impossible to reach staff. Chatbots don't work.»
What people praise
- ★Convenience and accessibility - no need to carry documents
«Very convenient, no need to carry documents with you»
- ★Simple and intuitive interface
«Easy, convenient, and simple for everyone»
- ★Ability to access services from anywhere
«The app works from anywhere in the world, even if I'm in another country»
- ★Digitization of documents in one place
«Good app, you can get any documents you need»
- ★Support for country's digital transformation
«Forward Kyrgyzstan 🇰🇬»