Alatau City Bank

Actually does

• ✓Banking80% of reviews
• ✓P2P payments60% of reviews
• ✓Multi-currency40% of reviews
• ✓Cashback and Rewards10% of reviews
• ✓Biometric Authentication30% of reviews
• ✓Two-factor auth(bonus)20% of reviews

Claimed, but not confirmed by reviews

• ⚠Investing
• ⚠Управление картой
• ⚠Депозиты и сбережения
• ⚠Recurring payments
• ⚠Страхование
• ⚠Customer Support

Common complaints

• ✗Access blocked due to remote management apps40% of mentions

  «The app suddenly refused to let me into my account claiming my phone has apps that could access my finances. It demands I delete them (AnyDesk, TeamViewer)...»

• ✗Crashes and inability to login after updates25% of mentions

  «After updating to iOS 15 stopped logging in immediately crashes... With every app update it crashes and kicks out users»

• ✗Full re-authorization required on every login20% of mentions

  «Every login to the app requires full authorization like the first time. Face ID doesn't work after any update—it kicks out users and forces them to go through the authorization process again»

• ✗Bugs with transfers (blank limits page, transfer freezes)20% of mentions

  «After the update, the limits page became blank... The transfer gets stuck in the receiving bank's account but doesn't arrive on the correct account!»

• ✗SMS delivery issues in roaming (in Russia)20% of mentions

  «Can't buy anything while roaming... there's currently a problem with SMS delivery in Russia, you have to enable data roaming»

What people praise

• ★Convenient drag-and-drop for transfers

  «Thanks to the team for implementing the drag and drop feature for transfers. One of the most convenient experiences when making transfers.»

• ★Attractive cashback program

  «I like the bank's services and the cashback»

• ★App continuously improving

  «The app is improving, although there are some bugs»

Where to install