Uzum Bank online
★ 4.8What it actually doesAn Uzbek online bank offering virtual and plastic cards, transfers, cashback, microloans and insurance products, but experiencing widespread issues with access, identification and support.
Actually does
- ✓Banking80% of reviews
- ✓P2P payments15% of reviews
- ✓Cashback and Rewards10% of reviews
- ✓Multi-currency5% of reviews
- ✓Recurring payments5% of reviews
- ✓Expense Tracking5% of reviews
- ✓Payment Tracking5% of reviews
- ✓Biometric Authentication(bonus)20% of reviews
- ✓Two-factor auth(bonus)10% of reviews
- ✓Customer Support(bonus)30% of reviews
Claimed, but not confirmed by reviews
- ⚠QR scanner
- ⚠Рассрочка на 30 дней
- ⚠Микрозаймы и быстрые кредиты
- ⚠Оформление страховых полисов
Common complaints
- ✗Constant login issues (freezing, errors, stuck on loading)45% of mentions
«After the latest update it's CONSTANTLY STUCK on login. Especially funny when you update right before a trip»
- ✗MyID identification doesn't work: infinite loading, 'something went wrong' error25% of mentions
«I enter my passport details, go through myid identification and it says 'something went wrong', and it's been like this for 3 months!!!»
- ✗Support service is incompetent, responds slowly (2-3 hours), creates circular redirects20% of mentions
«Your support chat is terrible, feels like there's one employee for the whole bank. They respond in 2-3 hours»
- ✗App doesn't work outside Uzbekistan without VPN, requires reinstalling VPN each time15% of mentions
«I'm currently in Russia, and to access the app I have to turn on VPN every time»
- ✗Intrusive advertising through push notifications (multiple times a day), support refuses to disable them5% of mentions
«Support refused to disable the advertising notifications that annoyingly come in almost every day several times»
What people praise
- ★Convenient, pleasant interface, current design, intuitive to understand
«Convenient and pleasant interface, design and wide range of features»
- ★Wide range of features, multiple services in one app (maps, translations, payments, currency exchange)
«Solve all tasks in one app»
- ★Ease of use, convenience
«I've been using the bank for about six months, I really like the convenient interface and ease of use»
- ★Free virtual card in som immediately after registration
«Get a free Uzum virtual card right after confirming your identity»
- ★Favorable currency exchange rates, good conditions for international transfers
«Current interface, direct integration with another bank, good currency exchange rates»