Unitiki - билеты на автобусы
★ 3.2What it actually doesUnitiki is a mobile application that offers a wide range of options for purchasing bus tickets.
Actually does
- ✓Flight search80% of reviews
- ✓Public transport
- ✓Order Management90% of reviews
- ✓Order Tracking30% of reviews
- ✓Выбор мест в автобусе10% of reviews
- ✓Price comparison4% of reviews
- ✓Возврат билетов35% of reviews
- ✓Available in Russia100% of reviews
Claimed, but not confirmed by reviews
- ⚠Coupons
- ⚠Customer Support
- ⚠Обновление расписаний в реальном времени
Common complaints
- ✗Inflated ticket prices (150-300% markup)60% of mentions
«The ticket costs 760₽ on the carrier's website, but 2131₽ in the app. On 24.10.2025, the same route was sold for 2760₽ and 3060₽ instead of the real prices.»
- ✗Improper fee deduction on refunds (50% commission instead of declared 5%)25% of mentions
«For refunds more than 2 hours ahead, 20% is withheld instead of the 5% stated in the terms. Only 50% is refunded.»
- ✗Inaccurate information about routes, vehicle type, stops, and locations35% of mentions
«The website lists a comfortable bus with USB, toilet, and air conditioning, but in reality it's an old, dirty Toyota. They indicated intermediate stops the bus doesn't actually visit.»
- ✗Seat selection in the app does not guarantee actual seating (carrier may reassign)12% of mentions
«Seat selection is merely informational; the selected seat can be taken by another passenger and is not indicated on the printed ticket.»
- ✗Irresponsible customer support (slow to respond, transfers calls, disclaims responsibility)15% of mentions
«Customer support responds maybe once out of 10 times, transfers you to the carrier, says 'we are not responsible for anything, deal with the carrier'.»
What people praise
- ★Convenient and simple ticket booking process
«Buying a ticket without any issues, everything is fast. Convenient, available in any city, simple process.»
- ★Professional drivers (when everything works as expected)
«The driver professionally managed passenger transport, delivered ahead of schedule.»
- ★Convenient app interface
«Good app. The app seems to work well.»
- ★Large network of routes (20,000+ directions, 2,500 carriers)