WB ПВЗ
★ 4.8What it actually doesWB PVZ is an app for Wildberries pickup point employees that enables receiving, sorting, and dispatching goods, processing returns, and managing requests; it experiences stability issues (crashes, freezes, authentication glitches) and has poor customer support.
Actually does
- ✓Document Management50% of reviews
- ✓Order Management40% of reviews
- ✓QR scanner30% of reviews
- ✓Отметка о браке товара(bonus)15% of reviews
- ✓Обработка возвратов(bonus)15% of reviews
- ✓Управление заявками на работу(bonus)10% of reviews
- ✓Biometric Authentication(bonus)5% of reviews
- ✓Two-factor auth(bonus)10% of reviews
- ✓Customer Support(bonus)10% of reviews
- ✓Multi-account(bonus)10% of reviews
- ✓Ad-free(bonus)
Claimed, but not confirmed by reviews
- ⚠Offline-first
Common complaints
- ✗Ineffective technical support, long wait times for responses10% of mentions
«Support didn't respond for 2 weeks and I got a 4k penalty»
- ✗Crashes, glitches, system errors and instability20% of mentions
«It started glitching heavily. Got kicked out of the app. Doesn't work/works poorly with VPN»
- ✗Frequent logout and authorization issues15% of mentions
«Every 2 days the app logs me out and I have to log in again. And when I try to make a return, the app constantly asks me to verify»
- ✗Interface defects (unresponsive buttons, incorrect profile data)10% of mentions
«When I tap on a tab, it doesn't switch, doesn't respond. The name NASTENA appeared out of nowhere»
- ✗"Ready for Delivery" status appears immediately upon scanning, causing queues5% of mentions
«The "Ready for Delivery" status lights up for the customer immediately upon scanning the item. People rush to the pickup point right away, while the boxes are still being sorted»
What people praise
- ★Fast operation execution, high performance
«very fast and high quality thank you. the order was delivered quickly»
- ★Convenient and simple interface
«It's convenient to use the app. Simple and user-friendly interface»
- ★Overall satisfaction with functionality (when it works)
«everything is great. very good wb. wonderful app. OPTIMAL WORKING APP»
- ★Professional behavior of pickup point staff
«Managers are doing their best, kind, courteous, polite, friendly»