БУРГЕР КИНГ - Доставка, купоны
★ 4.2What it actually doesThe official BURGERKING app in Russia is a convenient and fast way to order food online from a restaurant, King Auto, or for home delivery.
Actually does
- ✓Food delivery30% of reviews
- ✓Order History5% of reviews
- ✓Loyalty Program20% of reviews
- ✓P2P payments5% of reviews
- ✓Order Management15% of reviews
- ✓Cashback and Rewards10% of reviews
- ✓Push Notifications(bonus)5% of reviews
- ✓Order Tracking(bonus)10% of reviews
Claimed, but not confirmed by reviews
- ⚠Coupons
- ⚠Product Catalog
Common complaints
- ✗Poor menu navigation / confusing interface15% of mentions
«Pathetic app, no proper menu, only through search»
- ✗Poor customer support (hotline unresponsive, slow email responses)8% of mentions
«It's impossible to cancel after that: managers tell you to call the hotline yourself to cancel, but nobody answers there»
- ✗Lack of transparency about bonus point expiration10% of mentions
«No information on when points will expire. You save up, save up for something worth it, and then they suddenly expire»
- ✗Slow delivery (does not meet promised 30 minutes)10% of mentions
«Takes a very long time to prepare, we waited 40 minutes»
- ✗Inconvenient new app design15% of mentions
«Still can't get used to the new app design. It's inconvenient. The two scroll bars at the top don't make sense»
What people praise
- ★Good food quality and taste
«Everything is very delicious»
- ★Fast preparation and service
«Best in terms of service speed»
- ★Convenient ordering and quick delivery
«I ordered for a specific time, came, picked it up and left»
- ★App works correctly (when there are no glitches)
«The app works correctly»
- ★Convenience of reordering previous orders
«Before you had the ability in the app to repeat an order and add all products from the previous order to the cart»