М.Видео - маркетплейс техники
★ 4.7What it actually doesM.Video is an electronics and household appliances marketplace with online ordering, delivery, and pickup from 300+ stores, but frequently experiences delivery delays, order cancellation issues, and inadequate customer support.
Actually does
- ✓Marketplace95% of reviews
- ✓Product Catalog85% of reviews
- ✓Order Management80% of reviews
- ✓Order Tracking70% of reviews
- ✓Coupons60% of reviews
- ✓Cashback and Rewards65% of reviews
- ✓Recurring payments35% of reviews
- ✓Food delivery50% of reviews
- ✓Loyalty cards40% of reviews
- ✓Customer Support70% of reviews
- ✓Push Notifications(bonus)15% of reviews
Claimed, but not confirmed by reviews
- ⚠QR scanner
- ⚠Subscription
- ⚠Программа трейд-ин (обмен старой техники на скидку)
Common complaints
- ✗Frequent delivery delays and missed deadlines45% of mentions
«I placed an order on June 30, it was supposed to arrive by July 8, but it didn't. I wrote to support and they say the product is out of stock, but they never even told me»
- ✗Incompetent and unavailable support service (bots, lack of operators)55% of mentions
«I write to support, there's a bot that doesn't understand what I want and refuses to transfer me to an operator»
- ✗Difficulties and delays with order cancellation and refunds40% of mentions
«On the website, canceling an order is a headache, the interface is extremely inconvenient, the bot constantly writes nonsense... you have to wait 14 days then it cancels and who knows how long after that before the money supposedly comes back»
- ✗Product shows as available, but turns out to be out of stock or has inaccurate information upon ordering35% of mentions
«Why do you offer online orders if it turns out the product had a limited quantity and the system supposedly doesn't know about it right away»
- ✗Technical errors: profile crashes, account logout, login failures25% of mentions
«After looking at 2-3 product cards it crashes out of the account and then won't even let you log back in, you get an error»
What people praise
- ★Wide selection and convenient electronics catalog
«One of the most convenient apps for searching electronics»
- ★Fast loading and no performance issues
«The app doesn't lag, everything loads quickly»
- ★Polite and competent managers and consultants in stores
«The managers and salespeople are excellent specialists. They always rush to help with your choice»
- ★Regular notifications about promotions and personalized offers
«Regular notifications about promotions and personalized offers come in»
- ★Attractive promotions, discounts and Yandex Plus subscription
«A lot of great deals appeared. For example, I bought Rutube and Premier subscriptions for 12 months for 499 rubles»