Макси – сеть магазинов
★ 4.9What it actually doesMobile app for Maksi retail chain for managing loyalty card, obtaining discounts, coupons and bonuses, and ordering goods for home delivery.
Actually does
- ✓Loyalty cards35% of reviews
- ✓Loyalty Program25% of reviews
- ✓Coupons15% of reviews
- ✓Grocery delivery20% of reviews
- ✓Food delivery8% of reviews
- ✓Product Catalog20% of reviews
- ✓Product Search15% of reviews
- ✓Order Tracking10% of reviews
- ✓Customer Support(bonus)8% of reviews
- ✓Cashback and Rewards15% of reviews
- ✓Recurring payments5% of reviews
Common complaints
- ✗Authorization issues offline and in store Wi-Fi networks12% of mentions
«if authorization fails offline, you can't log in... and even if VPN is enabled with whitelist bypass, the app still doesn't see the network»
- ✗App hangs, crashes, and periodically stops working15% of mentions
«the app hasn't been working for the second day!! there's no way to order groceries»
- ✗Unattainable cashback conditions (high purchase amounts required)8% of mentions
«cashback is unattainable, you need to spend 57,000 a month to get cashback»
- ✗Opaque loyalty program rules, expiring points, unclear cashback requirements12% of mentions
«Points expire, they don't offer to spend them at checkout... To get cashback you need to do more than just make purchases... This information isn't available anywhere»
- ✗Incomplete product assortment available for order, lack of stock information for specific stores12% of mentions
«it would be good to add availability of specific products (plenty/few) and which stores have them»
What people praise
- ★User-friendly, clear interface, good visualization, accessible for elderly users
«A very sensible app, everything is clear, even for a retiree like me at 60 years old»
- ★Responsive operator chat, quick problem resolution
«The operator chat works responsively, they resolve issues extremely quickly»
- ★Large product selection, detailed product descriptions
«Every product is described in detail, down to the minutest details! Large selection of products»
- ★Convenient discount system, coupons, and bonus activation
«You can activate discounts with coupons yourself, participate in prize draws, and earn points»
- ★Good home delivery, responsive service
«home delivery, the delivery is good»