585 Золотой ювелирный магазин
★ 5.0What it actually doesOnline jewelry store with a mobile app offering gold and silver items with delivery across Russia and try-on options in physical stores.
Actually does
- ✓Marketplace85% of reviews
- ✓Product Catalog75% of reviews
- ✓Product Search45% of reviews
- ✓Order Tracking35% of reviews
- ✓Food delivery40% of reviews
- ✓Loyalty Program55% of reviews
- ✓Coupons40% of reviews
- ✓Dark mode50% of reviews
- ✓Примерка в физических магазинах30% of reviews
- ✓Customer Support(bonus)80% of reviews
Claimed, but not confirmed by reviews
- ⚠Push Notifications
- ⚠Выбор размера украшений
- ⚠Wishlist
Common complaints
- ✗Opaque pricing and discount calculation system12% of mentions
«Post real prices without promos and bonuses. Your final price calculation logic is impossible to understand. Scammers - the item was supposedly 100k, then on the website already for 50k.»
- ✗Issues with product availability and order cancellations8% of mentions
«I ordered a bracelet for a wedding and waited several days, but the day before delivery I got an SMS saying the item is out of stock. A very unreliable company.»
- ✗App interface issues10% of mentions
«The app doesn't adapt to the phone's font size. I have to reduce the font to see the price in search, which is very inconvenient»
- ✗Incorrect navigation when tapping on notifications6% of mentions
«When notifications come through, they take you to the main page instead of where you need to go»
- ✗Staff errors when processing orders4% of mentions
«Because of seller errors, I lost my gold jewelry - three rings»
What people praise
- ★Professionalism and politeness of staff
«Competent and polite staff. Attentive to every customer. Salesperson Elena quickly understood the exchange amount, offered all possible options and provided full consultation.»
- ★Wide selection of jewelry and variety
«Rich selection always in stock, the eyes are just dazzled by the variety in the products»
- ★Affordable prices and attractive promotions
«Discounts are very generous, prices are lower than at other jewelry stores»
- ★Convenient app interface
«I really like this app, it's very convenient, you can take your time looking at everything and choosing the product you like»
- ★Reliable and timely delivery
«Delivery is always on time, if there's a delay, it's only minor»