Добродел
★ 3.1What it actually doesAn app for accessing government and medical services in the Moscow region through appointment booking, request tracking, and medical records access; has issues with stability, complaint resolution, and intuitiveness.
Actually does
- ✓Customer Support40% of reviews
- ✓Progress Tracking25% of reviews
- ✓Medical records15% of reviews
- ✓Document Management10% of reviews
- ✓Услуга юридического консультирования5% of reviews
- ✓Информация о многофункциональных центрах10% of reviews
- ✓Раздел новостей муниципалитета(bonus)7% of reviews
- ✓Push Notifications(bonus)10% of reviews
- ✓Two-factor auth(bonus)7% of reviews
- ✓Appointment Booking & Scheduling30% of reviews
Claimed, but not confirmed by reviews
- ⚠Экспертная система подбора услуг и документов
Common complaints
- ✗App crashes frequently, authorization logs out after updates20% of mentions
«Why does authorization log out after every update? It barely works, doesn't work at all.»
- ✗Complaints closed without resolution, redirected between departments, deadlines extended25% of mentions
«Problems aren't resolved, they just close the complaints. It all ends up being a game of pass the buck.»
- ✗Server unavailable, errors when creating requests, system overwhelmed with queries15% of mentions
«I tried to submit a request for several days, it constantly shows an error, server is unavailable.»
- ✗Confusing request submission structure, complex classification, interface changes after updates20% of mentions
«The request submission structure is very confusing. To submit a complaint correctly, you need to know official terminology.»
- ✗Concerns about excessive re-authentication via Gosuslugi and data sharing7% of mentions
«Having to log in again through Gosuslugi is excessive. Why share data with everyone?»
What people praise
- ★Convenient access to medical record, test results, referrals, vaccinations from the app
«I was especially impressed by the ability to view the medical record and call a doctor to the house.»
- ★Quick response from services to complaints about issues (stray dogs, crossing markings)
«I complained through Dobrotel and the animal control service responded very quickly. I complained about crossing markings on Dobrotel and they applied the markings.»
- ★Authorization duration extended (14 days) — frequent re-authentication no longer required
«They extended the authorization period to 14 days, now you don't have to log in again every day.»
- ★Convenient booking at multifunctional centers and doctors, no queues thanks to advance scheduling
«I booked an appointment at the multifunctional center. I came without waiting in line. No need to search for phone numbers or go from office to office.»
- ★Transparency and visibility of all request statuses in 'My Messages' section
«It's convenient that in the My Messages section the status of all my requests is visible.»