Велобайк — городской велопрокат
★ 4.8What it actually doesA Moscow bike-sharing app that allows users to find and rent bicycles and e-scooters by scanning QR codes. The service frequently experiences issues with inaccurate vehicle display on the map, e-scooter battery drain problems, and unpredictable app behavior.
Actually does
- ✓QR scanner5% of reviews
- ✓Offline maps30% of reviews
- ✓Customer Support12% of reviews
- ✓Payment Tracking(bonus)15% of reviews
- ✓Отслеживание местоположения велосипедов на карте25% of reviews
- ✓Аренда электроскутеров20% of reviews
- ✓Order Tracking10% of reviews
Claimed, but not confirmed by reviews
- ⚠Корзина для хранения личных вещей
Common complaints
- ✗Inaccurate vehicle display on map28% of mentions
«Bicycles and scooters don't display correctly on the map. Can't find them. 7 out of 10 times it shows the wrong location for the bike.»
- ✗Refund denied for undelivered service10% of mentions
«Paid for a 30-minute package, the transport turned out to be broken, but they refused to return the money. They're scamming, won't refund for poorly provided service»
- ✗Discharged electric scooters12% of mentions
«9 out of 10 bikes will be dead, the only transport on the way turned out to be broken»
- ✗App glitches and instability18% of mentions
«The app lags, freezes, you pause it and then can't resume. Sometimes there are network issues, sometimes it takes forever to end or start a rental»
- ✗Ineffective customer support8% of mentions
«Support is useless, just a bot. Rudely told us no, nobody even wrote an apology»
What people praise
- ★Convenient way to get around the city
«It's convenient to get around. A great opportunity to spend time actively cycling, I use it almost every day!»
- ★Comfortable bicycles with ergonomic seat
«Great bikes, the most comfortable of all. The bicycle is comfortable thanks to the ergonomic seat»
- ★Intuitive and easy-to-understand app
«The app is convenient and intuitive. Good app, very convenient.»
- ★Quick access to rental via QR code
«Easy and quick access to the system»
- ★Responsive customer support
«The support service responds quickly»