Ситидрайв: больше, чем каршеринг. Аренда авто
★ 3.5What it actually doesCitydrive — more than car sharing
Actually does
- ✓Loyalty Program
- ✓Ride-sharing95% of reviews
- ✓Долгосрочная аренда автомобилей25% of reviews
- ✓Cashback and Rewards10% of reviews
- ✓Order Tracking40% of reviews
- ✓Payment Tracking20% of reviews
- ✓Available in Russia50% of reviews
- ✓Push Notifications10% of reviews
Claimed, but not confirmed by reviews
- ⚠Автосервис и техническое обслуживание
- ⚠Marketplace
- ⚠Customer Support
- ⚠Multi-account
Common complaints
- ✗Poor vehicle technical condition (damaged, dirty, broken components, warning lights on)35% of mentions
«Got cars in terrible technical condition 10-15 times»
- ✗App login issues (endless loading, Sber ID errors, authorization failure)25% of mentions
«Can't log in through Sber ID constantly. No other way to access it»
- ✗Unjustified charges (for dirt without photos, payment processing errors, parking fines)25% of mentions
«They just charged me for light cabin soiling. No photos were provided»
- ✗App crashes, freezes, white screens, interface glitches after update30% of mentions
«After the update, it's impossible to book a car. When clicking on a vehicle on the map, the entire app menu pops up»
- ✗Non-functional customer support (no assistance, useless responses, unable to reach)20% of mentions
«Support is all bad»
What people praise
- ★Large selection of cars (17,000+ vehicles, different classes, electric cars, interesting models)
«Excellent per-minute rental rates. Drove all the Chinese cars from the list»
- ★Affordable rates (flexible options, from ₽11.89/min, cheaper than taxi in some cases)
«Great service! Excellent minute-by-minute rates for rental»
- ★Multiple services integrated in one app (car sharing, rental, service, business solutions)
- ★10 years on the market, experience, millions of satisfied users
- ★Loyalty program with cashback and bonuses (up to 15% cashback, up to 60% drive bonuses)