Electro.cars — электромобили
★ 4.5What it actually doesApp for locating EV charging stations on a map, booking and paying for charging sessions, with remote vehicle control, but with numerous issues in station operation, payment system, and app stability.
Actually does
- ✓Offline maps45% of reviews
- ✓Turn-by-turn nav10% of reviews
- ✓P2P payments55% of reviews
- ✓Customer Support35% of reviews
- ✓Crypto wallet40% of reviews
- ✓Price comparison20% of reviews
Claimed, but not confirmed by reviews
- ⚠Бронирование зарядной сессии
- ⚠Мониторинг состояния ЭМ и телеметрия
- ⚠Дистанционное управление функциями ЭМ
Common complaints
- ✗Charging fails to start or gets interrupted45% of mentions
«I activated the app, inserted the connector, the countdown started, but the charging didn't begin... This issue is persistent.»
- ✗Incorrect charge amounts (overcharging, unauthorized debits)30% of mentions
«I charged at night, the car got 35kW, but they charged me for 59kW!!! They didn't refund the money!!»
- ✗Complex refund process (requires passport scan and statement)20% of mentions
«You need to provide a passport scan, two main pages with address registration, and write a statement»
- ✗App crashes and fails to launch after update20% of mentions
«After the update, the app crashes and won't launch on iPhone 13 Pro»
- ✗Mandatory bank card linking required for usage25% of mentions
«Even if your account balance is positive, you won't be able to charge unless you link a card»
What people praise
- ★Fast 100kW charging at some stations
«Charging is great, delivers 100kW»
- ★Convenient app navigation and UI
«Navigation in the app is easy»
- ★Technical support is available and doesn't require long wait times
«Thank god there's tech support that you don't have to wait hours for»
- ★Demo mode to explore app features
«Really liked the demo mode where you can see how the smart software works»
- ★App works as the main service in some regions
«Seems like the only thing that works in Moscow»