Пункт Ozon
★ 4.8What it actually doesOzon Point is an app for opening and managing an order pickup point.
Actually does
- ✓Marketplace
- ✓Order Management70% of reviews
- ✓Customer Support30% of reviews
- ✓QR scanner40% of reviews
- ✓Мобильное приложение (работа без ПК)60% of reviews
- ✓Обработка и оформление возвратов40% of reviews
- ✓Barcode Scanning(bonus)20% of reviews
Claimed, but not confirmed by reviews
- ⚠Analytics Dashboard
Common complaints
- ✗Cannot work without internet and electricity15% of mentions
«Cannot work when there's no electricity or internet!!!»
- ✗Bugs in returns processing (freezes, button click errors)15% of mentions
«Cannot process a customer return. The screen just freezes»
- ✗Incorrect cell number identification during order fulfillment9% of mentions
«Already mixed up the cells twice and one person's goods go under someone else's number»
- ✗QR code, barcode and Honest Mark scanning issues over Bluetooth12% of mentions
«I connected it to my iPhone via Bluetooth HID, but the app only allows scanning of ii codes. It gives an error on QR»
- ✗Critical battery drain during operation6% of mentions
«The phone drains when processing orders as if dementors are sucking the charge. I have to charge it two or three times a day»
What people praise
- ★Staff quality at the location (friendliness, assistance)
«Staff are pleasant and friendly, always willing to help and advise»
- ★All-in-one app (more convenient than competitors with multiple apps)
«Everything in one place, unlike WB which created a bunch of apps and web versions»
- ★Better than competitors (especially Wildberries)
«Ozon is better than wb a million times over»
- ★Quick and efficient support service
«Support service works great and responds quickly, unlike WB where I've been waiting 4 days for a response»