Ренессанс Банк
★ 4.5What it actually doesMobile banking app for managing accounts, cards, and credits with money transfers, payments, and investment functions, but frequently experiences stability and accessibility issues.
Actually does
- ✓Banking60% of reviews
- ✓P2P payments15% of reviews
- ✓Coupons10% of reviews
- ✓Управление кредитами (график платежей, досрочное погашение)15% of reviews
- ✓Вклады и накопительные счета (РенКопилка)10% of reviews
Claimed, but not confirmed by reviews
- ⚠Recurring payments
- ⚠Investing
- ⚠Two-factor auth
- ⚠Круглосуточная поддержка в чате
Common complaints
- ✗Frequent crashes and access failures (app won't open, can't log into account)45% of mentions
«I haven't been able to log in for a week, the app says it's unavailable. Haven't been able to access the app for several days, it says unavailable, try again later»
- ✗Payment processing issues and delayed fund crediting15% of mentions
«You top up the balance, but the credit doesn't get paid, even though there are receipts. The money goes out, but the period remains unpaid»
- ✗Unclear and incorrect interest charges on loans10% of mentions
«This bank charges interest for the entire term upfront, then starts reducing the amount. And it's unclear how the interest is calculated!!!»
- ✗Aggressive loan offers and card application rejections10% of mentions
«Their main priority is pushing credit on customers, everything else is secondary. Rejected for a debit card»
- ✗Spam and unwanted SMS messages after registration7% of mentions
«Register a number and now they bombard you with all kinds of spam SMS, I can't do anything about it»
What people praise
- ★Attractive terms and rates on deposits
«In my opinion, the most attractive terms on deposits»
- ★Fast payments and instant transfers
«Payments arrive instantly, all transactions and cashback are clearly visible»
- ★Stability of core operations (when app is working)
«As for basic operations, I'm satisfied with both the app and the bank»
- ★Overall satisfaction and bank reliability
«I've been working with this bank for many years. Only positive feedback. Everything works clearly, nothing unnecessary!»
- ★Convenient and intuitive app interface
«Very convenient app. One of the best among all banks»