Суточно.ру — жилье посуточно
★ 4.9What it actually doesAn app for searching and booking short-term accommodation (apartments, hotels, hostels) in Russia and abroad with a cashback system, but suffers from frequent technical glitches and consumer protection issues during disputes.
Actually does
- ✓Hotel search80% of reviews
- ✓Price comparison15% of reviews
- ✓Messaging25% of reviews
- ✓Offline maps10% of reviews
- ✓Ad-free5% of reviews
Claimed, but not confirmed by reviews
- ⚠Cashback and Rewards
- ⚠Customer Support
Common complaints
- ✗Refunds not issued when cancelling booking, prepayment withheld40% of mentions
«Money was not returned. Prepayment was never refunded»
- ✗No dispute resolution mechanism between parties30% of mentions
«When such situations arise, they side with the landlord and suggest resolving it in the legal sphere»
- ✗App frequently crashes, lags, and loads slowly35% of mentions
«Crashes, lags, loads everything slowly, whether on WiFi or mobile. Same on Android as on iPhones»
- ✗Hosts cancel bookings at the last minute or raise prices20% of mentions
«Booked an apartment a month ago. Paid a deposit, and one minute before check-in the rental owner cancels the booking»
- ✗Poor map search functionality, many objects fail to load15% of mentions
«70% of objects won't load. Constantly crashes, lags, and freezes»
What people praise
- ★Large selection of accommodations (420k+ options in 500 cities)
«Thank you very much, very convenient app, great selection of accommodations»
- ★Photos match reality, honest ratings
«Description matches reality, photos match, all options were worthwhile»
- ★Convenient interface and ease of use
«Everything is clickable, quick response, convenient and pleasant visual design»
- ★Stable and reliable when it works over the years
«I've been using this app for many years, using it for 6 years and it has never let me down»
- ★Fast booking without waiting for host response
«Booking in a couple of minutes, convenient booking service, never had any issues»