Электронный город
★ 3.3AndroidGoogle Play
What it actually doesMobile personal account app for an internet service provider with account management, payment, and support features, but with serious stability issues, poor technical support, and UX design.
35%Marketing ≈ reality15%Stability97%Live project
Actually does
- ✓Payment Tracking40% of reviews
Claimed, but not confirmed by reviews
- ⚠Recurring payments
- ⚠Customer Support
- ⚠Просмотр каталога и подключение услуг
- ⚠Управление роутером и диагностика интернета
- ⚠Управление заявками на звонок или визит
- ⚠Включение отсрочки платежа
- ⚠Password manager
- ⚠Детализация счёта
Common complaints
- ✗App crashes, doesn't launch, keeps freezing45% of mentions
«The app periodically doesn't work on Android, it's impossible to check or top up balance»
- ✗Poor technical support: chat not working, message limit, operators unresponsive, session freezes40% of mentions
«Technical support is very poor. Can't write in chat. Won't accept more than one message»
- ✗Frequent server errors, internet outages, app unavailable during disruptions35% of mentions
«Second internet outage in a week, can't access the app, says server problems»
- ✗Critical bug with multiple contracts: unable to switch between accounts, freezes, crashes10% of mentions
«I have 2 contracts in the app... the app crashes and won't launch until I stop/reset it»
- ✗App doesn't work with VPN, false VPN detection triggers15% of mentions
«Doesn't work with VPN... Says to turn off VPN, it's not on, no server connection»
What people praise
- ★Convenient and easy to use (when it works)
«convenient and easy to use»
- ★Chat operators available 24/7
«Chat operators are available 24/7»
- ★Quick problem resolution (when it works)
«They fix everything quickly»