Мой Ростелеком
★ 4.1What it actually doesThe app allows users to view Rostelecom bills, balance, and payment history, pay bills using multiple methods, and contact support via chat, but suffers from instability, authorization issues after updates, and improper charges for services activated without consent.
Actually does
- ✓Payment Tracking15% of reviews
- ✓Управление счетами и услугами10% of reviews
- ✓P2P payments20% of reviews
- ✓Customer Support35% of reviews
Claimed, but not confirmed by reviews
- ⚠Просмотр баланса и счётов
- ⚠Biometric Authentication
- ⚠Two-factor auth
- ⚠Loyalty Program
Common complaints
- ✗Paid services subscribed without consent, unauthorized charges25% of mentions
«Every month paid services are subscribed without the subscriber's knowledge... money is charged»
- ✗App crashes, freezes, lags after updates30% of mentions
«After the update it doesn't work... the app crashes»
- ✗Incompetent support, ignoring problems, wooden responses30% of mentions
«The operator doesn't understand (doesn't read) the point of the requests... wooden bot»
- ✗Authorization problems, unable to log into account20% of mentions
«Can't log into my account, it asks for a password... It doesn't work at all, can't log in»
- ✗Unable to pay for services through the app15% of mentions
«Can't pay through SBP... For the second month in a row it's impossible to pay for services»
What people praise
- ★App works stably (for some users)
«I've been using it for many years, everything suits me»
- ★SBP payment works (when functional)
«I tried paying through the account via SBP, everything worked»