Пятёрочка: доставка продуктов
★ 3.9AndroidGoogle PlayRuStore
What it actually doesApp for ordering food and meal delivery to home in 700+ Russian cities with loyalty program and cashback, but with frequent bugs, support issues, non-functional promo codes and unreliable payments.
45%Marketing ≈ reality25%Stability99%Live project
Actually does
- ✓Grocery delivery80% of reviews
- ✓Food delivery30% of reviews
- ✓Loyalty cards40% of reviews
- ✓Price comparison20% of reviews
- ✓Available in Russia90% of reviews
- ✓Marketplace30% of reviews
Claimed, but not confirmed by reviews
- ⚠Product Search
- ⚠Coupons
- ⚠Обработка платежей (СБП, карты)
Common complaints
- ✗Double charging, payment errors, no refunds17% of mentions
«They charged me twice for one milk»
- ✗Promo codes don't work or are misleading27% of mentions
«They try to charge the full order amount without explaining why the promo code didn't work»
- ✗Incompetent support, doesn't resolve issues20% of mentions
«Buggy app with useless support»
- ✗Frequent lags, unable to open tabs, crashes23% of mentions
«constantly lags. can't open any tab, shows internet connection issues»
- ✗Order cancellations without reason, delivery unavailable to certain addresses13% of mentions
«they can just cancel an already paid order without reason»
What people praise
- ★Clear and detailed cashback system
«super informative about which promotions and how many points were credited»
- ★Convenient app and quick checkout
«Convenient»
- ★Working loyalty program and points
«Earn and spend X5 Club points»
- ★Reasonable prices on products
«only the prices and cashback are pleasing»