WILDBERRIES

Actually does

• ✓Marketplace95% of reviews
• ✓Food delivery30% of reviews
• ✓Loyalty cards25% of reviews
• ✓Сохранение товаров в избранном/отложенные8% of reviews
• ✓P2P payments15% of reviews
• ✓Отслеживание доставки(bonus)25% of reviews
• ✓Available in Russia
• ✓Customer Support(bonus)60% of reviews

Claimed, but not confirmed by reviews

• ⚠Price comparison
• ⚠Visual Search

Common complaints

• ✗Terrible technical support — bots, multi-day response delays, operators don't help or ignore requests54% of mentions

  «Tell me, why do you need support if it doesn't respond for several days?»

• ✗Disregard for delivery timeframes — promise tomorrow, deliver in a week or later, inflexible courier time slots32% of mentions

  «See the promised delivery date when you order? Forget about it, don't even try to rely on it»

• ✗Hidden fees — paid returns, non-returnable defective items, unauthorized charges, wallet blocking30% of mentions

  «First they made returns paid, now they've made returns paid and added shipping returns»

• ✗VPN usage impossible — app blocks access when VPN is enabled8% of mentions

  «Can't log into the app with VPN on, they really made a mess of this»

• ✗Interface inconvenience — hidden features (subscription cancellation, phone number change), prices hidden behind clicks, no current orders on home screen22% of mentions

  «They activated the subscription for us. Then they hid the cancellation so well you can't find it»

What people praise

• ★Wide product selection — plenty of choices in one place

  «You can accomplish many plans thanks to you»

• ★Convenient pickup point network — 90,000+ locations in 8 countries

  «I happily pick up my orders»

• ★Polite staff at pickup points

  «Good pickup point. Polite girls! Thank you!»

• ★Reliability and usefulness of the service

  «Always comes in handy!»

• ★Discounts and promotions help save money

  «Thank you for being here»

Where to install