WILDBERRIES

4.9
iOSApp Store

What it actually doesA marketplace with a product catalog, multiple payment and delivery options (pickup points, courier, self-pickup), filtering and search functionality, but plagued by delivery issues, poor customer support, and hidden fees.

35%Marketing ≈ reality25%Stability99%Live project

Actually does

  • Marketplace95% of reviews
  • Food delivery30% of reviews
  • Loyalty cards25% of reviews
  • Сохранение товаров в избранном/отложенные8% of reviews
  • P2P payments15% of reviews
  • Отслеживание доставки(bonus)25% of reviews
  • Available in Russia
  • Customer Support(bonus)60% of reviews

Claimed, but not confirmed by reviews

  • Price comparison
  • Visual Search

Common complaints

  • Terrible technical support — bots, multi-day response delays, operators don't help or ignore requests54% of mentions

    «Tell me, why do you need support if it doesn't respond for several days?»

  • Disregard for delivery timeframes — promise tomorrow, deliver in a week or later, inflexible courier time slots32% of mentions

    «See the promised delivery date when you order? Forget about it, don't even try to rely on it»

  • Hidden fees — paid returns, non-returnable defective items, unauthorized charges, wallet blocking30% of mentions

    «First they made returns paid, now they've made returns paid and added shipping returns»

  • VPN usage impossible — app blocks access when VPN is enabled8% of mentions

    «Can't log into the app with VPN on, they really made a mess of this»

  • Interface inconvenience — hidden features (subscription cancellation, phone number change), prices hidden behind clicks, no current orders on home screen22% of mentions

    «They activated the subscription for us. Then they hid the cancellation so well you can't find it»

What people praise

  • Wide product selection — plenty of choices in one place

    «You can accomplish many plans thanks to you»

  • Convenient pickup point network — 90,000+ locations in 8 countries

    «I happily pick up my orders»

  • Polite staff at pickup points

    «Good pickup point. Polite girls! Thank you!»

  • Reliability and usefulness of the service

    «Always comes in handy!»

  • Discounts and promotions help save money

    «Thank you for being here»

Where to install