Flipkart Online Shopping App
★ 4.4What it actually doesFlipkart is an Indian e-commerce marketplace app offering product shopping (mobiles, fashion, electronics, groceries) with 10-minute delivery option (Flipkart Minutes), loyalty rewards (SuperCoins), and personal loan integration, but plagued by delivery failures, registration issues, excessive notifications, and poor customer support.
Actually does
- ✓Marketplace80% of reviews
- ✓Food delivery60% of reviews
- ✓Grocery delivery40% of reviews
- ✓Product Search30% of reviews
- ✓Order Tracking(bonus)30% of reviews
- ✓P2P payments20% of reviews
- ✓Customer Support(bonus)50% of reviews
- ✓Push Notifications(bonus)15% of reviews
Claimed, but not confirmed by reviews
- ⚠Cashback and Rewards
- ⚠Russian localization
- ⚠Личные кредиты (SuperMoney integration)
- ⚠Live shopping (Vibes)
Common complaints
- ✗Неправильная/несвоевременная доставка или отсутствие доставки40% of mentions
«I didn't receive my order! ... they brought me a battery for macbook 2009!!!!»
- ✗Слишком много рекламных уведомлений, игнорирование настроек8% of mentions
«One million promotional notifications at day. It's crazy»
- ✗Приложение не открывается, крашится10% of mentions
«Вообще не открывается приложение»
- ✗Плохая поддержка, непрофессиональный персонал, проблемы с возвратом35% of mentions
«The support speaks very little English and tends to interrupt the dialogue»
- ✗Проблемы с регистрацией и SMS-верификацией12% of mentions
«смс от телефона не приходит ... не удалось зарегистрироваться»
What people praise
- ★Большой выбор товаров и категорий
«very good market place»
- ★Обработка возвратов (когда работает)
«There were difficulties in returning the goods due to the courier's error. But flipkart went to the meeting.»
- ★Качество платформы в целом (для позитивных отзывов)
«Best programm, хороший сервис»
- ★Быстрая доставка (Flipkart Minutes - концепция)