Ингосстрах IngoMobile
★ 4.0What it actually doesМобильное приложение страховой компании для оформления полисов, заявления о страховых случаях и получения помощи на дороге, но массово нарушено авторизацией, платежами и поддержкой.
Actually does
- ✓Two-factor auth(bonus)27% of reviews
Claimed, but not confirmed by reviews
- ⚠Document Management
- ⚠Оформление и продление полисов ОСАГО/КАСКО
- ⚠Оформление страховых случаев
- ⚠Payment Tracking
- ⚠Reminders
- ⚠Помощь на дороге (эвакуатор, техпомощь)
- ⚠Customer Support
- ⚠Voice calls
- ⚠Запись на приём к врачу (ДМС)
Common complaints
- ✗Cannot authenticate (endless SMS codes, session reset, issues on Huawei and after PC login)45% of mentions
«Can't authenticate. Constant issues with the app, especially on Huawei phones. Endless authentication attempts, login via state services doesn't work either»
- ✗Payments fail, prices change during checkout, bank conflict27% of mentions
«Payment won't go through. The bank says everything is fine on their end. I decided to add a driver... they ask to pay an extra 1500₽. I logged out and back in, now they're asking for 2400₽»
- ✗Support chat not responding, phone calls ignored, bots don't understand Russian18% of mentions
«Support chat doesn't respond. Phone calls go unanswered. And don't push those bots on me that don't understand Russian»
- ✗Spontaneous app launch, display flickering, cannot minimize/close during updates18% of mentions
«Spontaneous launch with display flickering, can't minimize to tray or close when an update comes out»
- ✗Interface not fully in Russian language18% of mentions
«An app for the Russian market - the interface should be in Russian!!!»
What people praise
- ★Wide range of features (policies, insurance claims, roadside assistance)