КуулКлевер. Доставка натуральных продуктов
★ 2.8What it actually doesAn app for delivery and pickup of natural products, meat products, dairy goods and imported beverages with a loyalty program. Operates in Moscow, Moscow Region, Nizhny Novgorod and Nizhny Novgorod Region through own stores and production facilities.
Actually does
- ✓Food delivery30% of reviews
- ✓Order Tracking15% of reviews
- ✓Product Catalog10% of reviews
- ✓Product Search5% of reviews
- ✓Order History(bonus)3% of reviews
- ✓Store Locator10% of reviews
- ✓Order Management20% of reviews
- ✓Biometric Authentication(bonus)30% of reviews
- ✓Available in Russia5% of reviews
Claimed, but not confirmed by reviews
- ⚠Loyalty Program
- ⚠Voice search
- ⚠Coupons
Common complaints
- ✗Critical authorization errors after updates25% of mentions
«After installing updates, authorization crashes. I can't log into the app for the second month already. The app stopped working, constantly shows 'network error'»
- ✗Constant crashes, freezes, 'Something went wrong' errors20% of mentions
«The app stopped working, it was glitchy even before, didn't load properly, froze. It constantly shows 'Something went wrong'»
- ✗Product quality: stale goods, expired stock instead of fresh pre-orders15% of mentions
«They deliver stale goods or items near expiration. During order assembly, they substitute with expired stock from the shelf. Meat with an expiration date that expires the day after delivery»
- ✗Incomplete orders, mismatch between pre-order and delivered items12% of mentions
«During assembly in the store, they substitute items. Orders are assembled incompletely, they don't call to notify. Even for pre-orders they assemble only 800 grams instead of 1.5kg»
- ✗Complex and inconvenient bonus/gift card system (24-hour activation requirement)8% of mentions
«Worst gift card system, thanks for the 24-hour activation. Nobody else has such a hassle with bonus deductions»
What people praise
- ★High quality and freshness of products (with proper delivery)
«Everything I bought was eaten with great pleasure. Haven't had anything like this in a long time. Very tasty!»
- ★Wide selection and good product descriptions
«Selection and prices seem pretty good. Not just weight per 100g, but also average product weight and approximate cost. Super helpful reference!»
- ★Convenient delivery and pickup system
«Thanks for having delivery. Custom delivery. Bravo!»
- ★Convenient interface and navigation (when it works)
«The app is convenient, everything is laid out clearly. Easy to register. Excellent store»