Магнит Курьер
★ 2.3What it actually doesAn application for recruiting and managing delivery couriers for Magnit retail chain orders: shift management, delivery route navigation, order fulfillment tracking, and payment system.
Actually does
- ✓Job marketplace80% of reviews
- ✓Gig work70% of reviews
- ✓Turn-by-turn nav40% of reviews
- ✓Progress Tracking30% of reviews
- ✓Автоматическое распределение заказов20% of reviews
- ✓Система оплаты за доставку (тарифы)(bonus)100% of reviews
- ✓Push Notifications(bonus)20% of reviews
- ✓Еженедельные выплаты (четверг)(bonus)50% of reviews
- ✓Customer Support(bonus)60% of reviews
Common complaints
- ✗Extremely low delivery rates (36-170 rubles per order)70% of mentions
«Krasnodar 28 GM Eiskoe, the lowest payment in the city, twice as low... delivered 16 orders in 10 hours... earned 2800 from them, 1500 went to fuel»
- ✗Payment delays and issues with payout promotions45% of mentions
«Haven't been paying for two months... endless support requests, nothing changes»
- ✗Ineffective technical support (template responses, long wait times)40% of mentions
«Support is awful, you wait an hour for an operator, they spend 30 minutes on your question, then reply in 2 seconds and disappear»
- ✗Unfair order distribution and complex logistics35% of mentions
«Delivery to the store is free... You drive 10 km to the store to pick up an order for 170 rubles, then they send you an order from the other end of the zone»
- ✗App instability (frequent updates, bugs, missing notifications)25% of mentions
«The app is always laggy... Sound is either missing or blaring. Notifications about order readiness don't come through»
What people praise
- ★Flexible working schedule near home
«Easy to combine with work, studies, or deliver orders on a regular basis»
- ★Convenient navigation and route management
«Convenient order management: route building, calling the customer»
- ★Regular addition of new features
«A decent app, new features appear quite often»
- ★Choice of delivery method (on foot, bicycle, car)
«You can deliver packages by any method. We're looking for foot couriers, bicycle couriers or couriers with personal cars»