Лабиринт.ру книжный магазин
★ 4.0What it actually doesMobile app of a bookstore for ordering and delivering books throughout Russia, but with numerous technical issues: search does not work, payment often fails, the app constantly crashes, and support does not respond.
Actually does
- ✓Marketplace95% of reviews
- ✓Order Tracking30% of reviews
- ✓Order Management40% of reviews
- ✓Food delivery50% of reviews
Claimed, but not confirmed by reviews
- ⚠Product Search
- ⚠Product Catalog
- ⚠No account required
- ⚠Loyalty Program
- ⚠Customer Support
- ⚠Price comparison
Common complaints
- ✗Book search doesn't work, returns incorrect results55% of mentions
«Search doesn't work. When I enter a specific author, it returns hundreds of different options that don't match my query.»
- ✗Order payment not working or fails30% of mentions
«Payment doesn't work at all, and support doesn't care about it»
- ✗App constantly crashes and freezes45% of mentions
«Freezes constantly and is sluggish, couldn't even place an order»
- ✗Support doesn't respond to emails and calls40% of mentions
«Support - zero!!!! They don't respond to emails or calls.»
- ✗Paid delivery to pickup points (previously free)25% of mentions
«Now you have to pay for delivery to the pickup point. This service is not for people.»
What people praise
- ★Fast book delivery
«I've bought books and textbooks many times. Delivery is fast.»
- ★Large selection of books
«Huge variety of books, their excellent quality»
- ★Convenient delivery methods (courier, pickup, mail)
«Fast and convenient delivery, receipt and payment»
- ★High quality books
«Huge variety of books, their excellent quality»
- ★Useful digests and reviews
«Only one thing good: I really liked the digests»