Лента Онлайн — Заказ продуктов
★ 4.2What it actually doesGrocery delivery to home or office within 30-60 minutes via mobile app, but frequently crashes after updates with incomplete or improper catalog display.
Actually does
- ✓Product Search30% of reviews
- ✓Grocery delivery70% of reviews
- ✓Marketplace50% of reviews
- ✓Available in Russia90% of reviews
- ✓Order Tracking(bonus)20% of reviews
Claimed, but not confirmed by reviews
- ⚠Loyalty cards
- ⚠Coupons
- ⚠Самовывоз из магазина
- ⚠Круглосуточная поддержка в чате
Common complaints
- ✗App crashes during login or loses network connection40% of mentions
«You open the app - nice picture and catalog, then you log into your account and suddenly the network for the app just disappears»
- ✗App doesn't work after update, catalog is half-empty35% of mentions
«They broke the app with the latest update. Catalog is half-empty»
- ✗Incompetent support service, operators disappear during conversation25% of mentions
«Awful, you start contacting support. One message from the operator and they disappear from the conversation»
- ✗Products are replaced without customer consent15% of mentions
«They constantly replace products on their own initiative and without calling!»
- ✗Deceptive free delivery claim — prices increase when selecting delivery10% of mentions
«It's a scam. There's no 'FREE' delivery from Lenta. You only select delivery and the price of the goods goes up.»
What people praise
- ★Fresh, quality products with current expiration dates
«Products are fresh, expiration dates are not expired»
- ★Huge selection of products (50,000+) for every taste and budget
«Very large selection of products for every budget»
- ★Fast delivery (30-60 minutes)
«Product delivery is carried out quickly»
- ★When support responds, problems are resolved quickly
«If there are any issues with the order, the problem is resolved quickly through customer support»
- ★They call before replacing goods and coordinate the replacement
«They always call about replacements and coordinate them»