Почта Банк
★ 3.8What it actually doesOfficial banking application of Pochta Bank for managing accounts and transactions.
Actually does
- ✓Email client
- ✓Мобильное приложение
- ✓Available in Russia
- ✓Banking85% of reviews
- ✓Push Notifications(bonus)8% of reviews
- ✓Управление счётами и картами70% of reviews
- ✓Two-factor auth(bonus)5% of reviews
- ✓P2P payments(bonus)5% of reviews
Common complaints
- ✗App won't open after update or at all24% of mentions
«After the update I can't log in to the app at all. It doesn't even ask for a password.»
- ✗Bank is closing and transferring customers to VTB16% of mentions
«If Pochta Bank is closing and transferring to VTB, why stay with Pochta Bank then»
- ✗Lack of proper explanations during bank closure8% of mentions
«Why torture people? If you're not working anymore, what's the point of updates?»
- ✗Services load slowly and app lags12% of mentions
«There's no stupider app in existence. It won't load at all. By the time you get into the app, you could grow old.»
- ✗Notifications turn on by themselves and interfere with work4% of mentions
«Notifications are eating up my SMS, they turn on by themselves.»
What people praise
- ★Convenient and simple interface, informative
«Just very informative and convenient. The app was super simple, clear, and user-friendly!»
- ★Clean display of confirmation code notifications
«Especially those confirmation code notifications that appeared neatly on the side rather than at the top like everyone else.»
- ★Politeness, customer attention and commitment fulfillment
«The attitude towards citizens, politeness and understanding, ease of communication. Thank you so much!»
- ★Significant app improvement over time
«The Pochta Bank app used to be terrible, but over the past year it has become just perfect»
- ★Better than competitors (especially VTB) in functionality and security
«The app is much better than VTB. At least no one opened a card for my 9-year-old child on my number at Pochta Bank»