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★ 4.1What it actually doesThe app delivers products, food and goods, but suffers from instability: frequent cancellations, delays, technical failures, lost items and refund issues.
Actually does
- ✓Grocery delivery40% of reviews
- ✓Food delivery30% of reviews
- ✓Marketplace20% of reviews
- ✓Pharmacy5% of reviews
- ✓Price comparison15% of reviews
- ✓Coupons15% of reviews
Common complaints
- ✗Complete order cancellations or undelivered items, half of order not delivered30% of mentions
«They don't deliver half of the order. Not all items were in the order. The magnet didn't arrive after 6 hours of waiting.»
- ✗Issues with refunds for undelivered items25% of mentions
«Money was charged, the order was canceled and money wasn't refunded. Money wasn't returned for the undelivered item.»
- ✗Frequent delivery delays and postponements35% of mentions
«Constant delivery time postponements. The delivery time has shifted 4 times until 23:15. Late by about 40 minutes.»
- ✗Poor customer support that doesn't resolve issues20% of mentions
«Support tried for 2 hours to resolve it, but didn't solve the problem. Support just apologizes without actually helping.»
- ✗Technical glitches: payment errors, app won't open15% of mentions
«Couldn't pay, the app crashed. Can't log in, keeps showing an error. Dark theme isn't working properly.»
What people praise
- ★Cashback and rewards system (СберСпасибо)
«I use a Sberbank card and always get СберСпасибо bonuses. It helps to save money.»
- ★Convenient interface and functionality
«Convenient functionality, user-friendly and clear interface. Found what I needed quickly.»
- ★Product and packaging quality
«The product quality is good. The packaging was reliable, everything was sealed hermetically.»
- ★Wide selection of products and stores
«There's a huge selection of products here, you can find everything from household chemicals to pet food.»
- ★Fast and timely delivery
«Both times it was delivered relatively quickly. The order arrived right on time.»