Worldwide Flowers: Flower Shop
★ 4.8What it actually doesFlower and gift delivery marketplace in Russia with a catalog of bouquets, plants, and confectionery, featuring a bonus system, but with widespread complaints about bouquet discrepancies with orders, delivery delays, and non-functional customer support.
Actually does
- ✓Marketplace95% of reviews
- ✓Product Catalog60% of reviews
- ✓Food delivery90% of reviews
- ✓Order Tracking(bonus)30% of reviews
- ✓Price comparison20% of reviews
- ✓Customer Support60% of reviews
Claimed, but not confirmed by reviews
- ⚠Loyalty Program
- ⚠Multi-currency
Common complaints
- ✗Delivery delays, arriving hours late, rescheduled to next day40% of mentions
«Terrible company, I waited for flowers from 5pm to 8pm, then they write wait until 9pm, then they're late again»
- ✗Bouquet swapped for different one without agreement (color, type, size)35% of mentions
«I ordered a bouquet of WHITE roses, the color was really critically important. They sent a bouquet of RED roses without agreement!!!»
- ✗Support service does not respond in chat, does not answer calls, ignores emails and messages35% of mentions
«Support doesn't respond at all, neither in Telegram nor in this app»
- ✗Product listed in catalog but out of stock, or orders cancelled at the last moment20% of mentions
«You constantly have nothing in stock... you just cancelled my order without explanation»
- ✗Flowers arrive wilted, not fresh, poor quality25% of mentions
«The bouquet wilted the next day»
What people praise
- ★Convenient app, fast order process
«Very convenient app, everything is quick and smooth»
- ★Delivery on time, within the specified timeframe (in positive reviews)
«Ordered a bouquet two days ahead, delivered within the specified timeframe, the bouquet itself is nice»
- ★Large selection of bouquets, gifts, and plants
«Convenient app, besides a bouquet you can pick a gift or small present»
- ★Ability to contact florist for consultation
«Good service for ordering flowers, large selection, convenient app, there's even communication with the florist»
- ★Polite staff (in positive reviews)
«Polite staff, wonderful selection of bouquets»