Rostic's: Food Delivery box
★ 4.7What it actually doesRostic's food delivery and pickup application experiencing persistent technical issues (loading failures, errors, freezes), payment and delivery problems, as well as difficulties with customer support.
Actually does
- ✓Investing
- ✓Food delivery40% of reviews
- ✓Order Management35% of reviews
- ✓Coupons15% of reviews
- ✓Product Catalog20% of reviews
- ✓Payment Tracking20% of reviews
Claimed, but not confirmed by reviews
- ⚠Поиск ресторанов на карте
- ⚠Loyalty Program
- ⚠Customer Support
- ⚠Order Tracking
- ⚠Кастомизация блюд (добавить/убрать ингредиенты)
- ⚠Оплата в один клик
- ⚠Быстрое оформление заказа
Common complaints
- ✗App fails to load, freezes, throws errors50% of mentions
«App doesn't work! Neither on WiFi nor on mobile! It's just terrible! And if it loads after half an hour, it throws an error»
- ✗Frequent order cancellations (system cancels orders, delivers to wrong address/person)15% of mentions
«7 different orders, 7 cancellations. When you select a restaurant it gets chosen randomly. Pickup orders are handed to random people»
- ✗VPN connection issues (app doesn't work with VPN enabled or requires disabling VPN despite no internet without it)15% of mentions
«Doesn't open without VPN. Doesn't work with VPN. App says 'turn off VPN' even when VPN is off»
- ✗Customer support not working (chatbots instead of operators, ignored questions)10% of mentions
«I messaged customer support, requested an operator, but no one answered in the end. Can't reach an operator, it's all bots everywhere»
- ✗Payment issues (money charged, payments not processed, limited payment methods)12% of mentions
«You place an order, money gets charged, and 5 minutes later the order is cancelled. The app only showed payment option with Sber card»
What people praise
- ★Regular promotions and discounts, good deals
«Promotions are constantly updated, always something good to find for a quick snack»
- ★Convenient pickup without waiting in line
«The main thing is you don't have to stand at the checkout and wait»
- ★Varied menu, favorite dishes available
«My favorite fast food, the app is just great. Easy to find my favorite wings»
- ★Good service level and fast delivery
«Thank you for the high service level and fast delivery of each order»
- ★New app with simple and intuitive menu (for some)
«New app is good, menu is simple and intuitive»