Yandex Drive: Carsharing
★ 3.6What it actually doesYandex Drive is a short and medium-term car-sharing service with over 16,000 vehicles in 12+ Russian cities, including parking, insurance, and maintenance, but experiencing frequent support issues, rising prices, and poor vehicle fleet quality.
Actually does
- ✓Ride-sharing95% of reviews
- ✓Order Tracking30% of reviews
- ✓Мобильное приложение60% of reviews
- ✓Customer Support70% of reviews
- ✓Детские кресла и бустеры6% of reviews
- ✓Управление заправкой (включена в стоимость)12% of reviews
- ✓Страховка ОСАГО и франшиза 'Виновника'8% of reviews
Claimed, but not confirmed by reviews
- ⚠Подписка на авто (среднесрочная аренда от месяца)
- ⚠Turn-by-turn nav
- ⚠Price comparison
- ⚠Клуб Драйва (скидки до 20%, бесплатное ожидание)
- ⚠Cashback and Rewards
- ⚠Multi-account
Common complaints
- ✗Technical support does not respond or responds for days or doesn't respond at all32% of mentions
«never encountered such slow and incoherent support work. they can take more than a day to respond to messages or not respond at all.»
- ✗Prices increased 2-3 times, became more expensive than taxis22% of mentions
«in three weeks prices went up 3 times for the cheapest segment... the price went from 6 rubles per minute to 17 rubles per minute»
- ✗Charges for non-existent fines, parking, incorrect refueling20% of mentions
«they're withdrawing large amounts from my card for allegedly parking fines on a non-existent address. charged me 15000»
- ✗Old, dirty cars with malfunctions and warning lights18% of mentions
«the cars are either beaten up or on the verge. you drive with a whole string of malfunctions on the dashboard»
- ✗Glitchy app: won't open the car, poor interface, biometrics not working18% of mentions
«stood in the rain for an hour couldn't open the car called support 4 times... in the chat there's a dumb bot that just closes the conversation»
What people praise
- ★High-quality and comfortable child seats and boosters
«the child seat is comfortable and soft, my daughter was very comfortable and fell asleep almost immediately»
- ★Convenient and quick to rent a car at the right time without visiting an office
«in the morning I had a lot of tasks and needed to make it to the shops and the clinic... ended up renting a car through the app, found a Haval nearby right away»
- ★Large selection of cars of different classes: from Chery to BMW and electric vehicles
«cool app. great variety of cars»
- ★Reasonable prices for multi-day rentals
«I liked that you can rent a car for several days at a reasonable price»
- ★Service is gradually improving and developing
«everything is great, you can see the service is improving every year»