MYBOX: доставка еды, рестораны
★ 4.8What it actually doesMYBOX is a Japanese and pan-Asian cuisine restaurant chain present in 111 cities across Russia.
Actually does
- ✓Food delivery95% of reviews
- ✓Marketplace80% of reviews
- ✓Order Tracking30% of reviews
- ✓Customer Support25% of reviews
- ✓Coupons15% of reviews
- ✓Available in Russia80% of reviews
- ✓Dark mode(bonus)12% of reviews
Common complaints
- ✗Delivery delays (waiting hours instead of promised time)30% of mentions
«in the evening after work we wanted to eat something nice and ordered rolls, ended up waiting 3 hours for delivery»
- ✗Problems with couriers (unavailable, lack of change, delivery impossible)15% of mentions
«the courier arrived but didn't have change from five thousand»
- ✗Poor support quality (repetitive responses, lack of solutions, deception)20% of mentions
«instead of apologizing, helping, or fixing bugs, support tells the customer that they're an idiot»
- ✗Missing items in order / item not included8% of mentions
«they delivered the order late, and on top of that they just stole an entire roll»
- ✗Delivery limitations (does not deliver to some addresses)8% of mentions
«they don't deliver to my address, and there's some kind of zone restriction»
What people praise
- ★Food quality and taste (delicious rolls, sushi, dishes)
«delicious rolls. the app works without any issues.»
- ★Fast delivery (when operating on schedule)
«never took long to deliver, and never missed anything from the order»
- ★Convenient and intuitive app interface
«the app is convenient, visually pleasant and intuitively understandable interface»
- ★Convenient real-time order tracking
«nice photos, delicious food, reasonable price and very fast delivery that is easy to track»
- ★Fair pricing, combo offers, free delivery
«fair pricing and very fast delivery that's easy to track (+ there's a way to get free delivery)»