Ozon fresh
★ 3.3What it actually doesOzon fresh is a grocery delivery service with delivery times from 15 minutes or at your preferred time.
Actually does
- ✓Marketplace
- ✓Grocery delivery80% of reviews
- ✓Food delivery30% of reviews
- ✓Order Tracking40% of reviews
- ✓Loyalty Program15% of reviews
- ✓Product Catalog20% of reviews
- ✓Customer Support40% of reviews
- ✓Available in Russia10% of reviews
- ✓Order History(bonus)8% of reviews
- ✓Multi-account(bonus)15% of reviews
Claimed, but not confirmed by reviews
- ⚠Coupons
Common complaints
- ✗Delivery delays despite stated timeframe25% of mentions
«They say they'll deliver goods in 20 minutes, charge 50 rubles for delivery, but the goods aren't delivered even after an hour»
- ✗Non-functional support service, only bot20% of mentions
«Support doesn't respond—only a brainless bot going in circles. The bot is just a nightmare»
- ✗Spoiled, wilted, unripe products15% of mentions
«They deliver some rotten potatoes, onions, carrots. Damaged tomatoes, cucumbers, green bananas like grass»
- ✗False advertising about discounts and promo codes on first order18% of mentions
«The advertising illustrations mention discounts on first orders—NOTHING OF THE SORT, THE COMPANY RIGHT AWAY SAYS: WE WILL DECEIVE YOU»
- ✗Aggressive advertising and self-installation without consent12% of mentions
«This garbage installs itself on my phone for the third time today from just a single touch»
What people praise
- ★Fast delivery under normal conditions
«Everything on time and everything is fresh. No problems over a long period»
- ★Convenient express delivery
«Good app, the app is satisfactory»
- ★Product freshness (when maintained)
«Everything is fresh, the courier arrived on time»