Есть свет!
★ 1.8What it actually doesApp for notifications about power outages from Rosseti, but with critical functionality issues: notifications often do not arrive, address addition and request submission do not work or work unstably.
Actually does
- ✓Push Notifications40% of reviews
- ✓Customer Support35% of reviews
- ✓Отслеживание статуса обращения/заявки20% of reviews
Claimed, but not confirmed by reviews
- ⚠Выбор/ввод адреса объекта
- ⚠Отправка сообщения об отключении электроэнергии
Common complaints
- ✗Unable to add/select object address or map determines incorrectly20% of mentions
«How do I manually enter an address? The map determines something completely unrealistic»
- ✗Submit button for request/message is inactive or not working20% of mentions
«The 'send' button doesn't work in the app when creating a power outage report»
- ✗Power outage notifications don't arrive or arrive with delay25% of mentions
«Never received a single alert, power's out—no notification either»
- ✗App frequently crashes, especially during critical situations15% of mentions
«The app doesn't open! ... In a critical moment it launches only half the time»
- ✗No responses to support requests15% of mentions
«Support requests get no response»
What people praise
- ★When working—timely notifications help learn about power outages
«Timely alerts and problem resolution!»
- ★Presence of feedback channel between consumer and repair crews
«at least some communication between the consumer and repair crews about deadlines»
- ★Request status tracking helps users navigate
«feedback on work comes through»
- ★Request cancellation feature improved usability
«Finally added a button to cancel the request. It's a small thing, but using the app became much more pleasant»