Global Blue – Tax Free Шоппинг
★ 2.9What it actually doesAn app for tracking VAT refund status while shopping abroad and finding stores, but suffers from widespread registration and authorization issues, slow refund processing, and lack of support.
Actually does
- ✓Marketplace10% of reviews
- ✓Отслеживание статуса возврата НДС30% of reviews
- ✓Multi-currency(bonus)15% of reviews
- ✓Tax reporting
Claimed, but not confirmed by reviews
- ⚠Turn-by-turn nav
- ⚠Автоматическое заполнение Tax Free форм
- ⚠OCR / Document scan
- ⚠Интеграция с Apple Wallet
- ⚠Информация о минимальных суммах и правилах возврата НДС по странам
- ⚠Уведомления об изменении статуса возврата
Common complaints
- ✗Long wait for refund (2-3 months or more)30% of mentions
«2 months have passed already, but the tax hasn't been refunded yet. I've been waiting for a refund for 2.5 months. He's been waiting exactly two months, only one response - wait»
- ✗Unable to register / passport scanner not working25% of mentions
«It says a user with that email already exists. When scanning the passport, the app says I'm already registered»
- ✗Cannot log in to the app after registration20% of mentions
«I registered, want to log in to the app but it says incorrect login or password. I registered in the app, but I can't log in»
- ✗VAT refund never processed (documents without receipts, money not received)12% of mentions
«They returned documents without receipts, VAT was never refunded. The money never arrived»
- ✗Unable to contact support / no live assistance available15% of mentions
«Can't reach support, the continue button doesn't activate. The app isn't useful, there's no way to contact them»
What people praise
- ★Convenient refund status tracking (when it works)
«Good app. Very convenient application! Yes indeed, I'm impressed! Thank you for existing»
- ★Assistance to tourists in VAT refund process
«For us tourists, this is a great help and financial relief. Impressed, thank you!»