ЧинПочин: Ремонт с комфортом
★ 4.9What it actually doesAn app for booking home repair specialists with rapid response, diagnostics, and work warranty. It is effective and popular due to fast response times and quality service.
Actually does
- ✓Вызов мастера по домашнему ремонту95% of reviews
- ✓Ремонт бытовой техники (холодильники, стиральные машины, посудомойки и т.д.)85% of reviews
- ✓Ремонт компьютеров, ноутбуков, смартфонов35% of reviews
- ✓Сантехнические работы (замена арматуры, устранение течей и т.д.)15% of reviews
- ✓Установка и ремонт вентиляции, кондиционеров, водонагревателей10% of reviews
- ✓Быстрое бронирование с приездом в течение 60 минут или в удобное время65% of reviews
- ✓Заранее определённая стоимость работ без скрытых платежей30% of reviews
- ✓Гарантия на работы (3 месяца по документам)25% of reviews
- ✓Диагностика поломки и определение стоимости перед работой35% of reviews
- ✓Customer Support50% of reviews
Common complaints
- ✗No company accountability for technicians, no refund if work is not completed8% of mentions
«The service is not responsible for technicians. You hand over money, the technician disappears, and no one can do anything»
- ✗Price discrepancy between initial quote and final invoice (siphon replacement 3000 → 12000 rubles, switch connection 10000 rubles)15% of mentions
«They quoted 3000 rubles before the repair, but charged 12000 rubles after»
- ✗Ineffective support in disputes, prolonged waiting without resolution6% of mentions
«The service support doesn't resolve disputes: the only answer is 'wait'. A month went by like that»
- ✗Problem recurs after repair (same malfunction appeared two days later)8% of mentions
«And two days later the same problem appeared that we called them for»
What people praise
- ★Quick response and technician arrival (same day or within hours)
«An experienced technician arrived, completed everything quickly and professionally»
- ★Professional quality of work, experienced technicians
«The technician arrived on time, did everything quickly and neatly»
- ★Convenient and intuitive app, easy to submit a request
«The app is convenient, everything is clear. I submitted a request and they called me right back»
- ★Warranty on work and parts, responsible approach
«They provide a warranty. Gave a warranty, which is important»
- ★Transparent pricing, price quoted before work starts
«He specified the time and amount. Everything went well»