Digital Concierge

★ 4.9
AndroidGoogle Play

What it actually doesAn app for contactless check-in to hotels and short-term rental apartments with instructions, support chat, accommodation information and payment services; however, it suffers from stability issues (freezing, opening errors) and questionable deposit retention practices.

45%Marketing ≈ reality35%Stability98%Live project

Actually does

  • ✓Turn-by-turn nav15% of reviews
  • ✓Customer Support20% of reviews
  • ✓Document Management10% of reviews
  • ✓P2P payments8% of reviews
  • ✓Digital Signature5% of reviews
  • ✓Messaging15% of reviews

Claimed, but not confirmed by reviews

  • ⚠Дистанционное открытие двери/выдача ключей

Common complaints

  • ✗Improper deposit retention and suspicious practices15% of mentions

    «They didn't return my 2000 ruble deposit... they hold deposits for any reason... Information about deposit retention is incomplete and contradicts what's in the contract»

  • ✗Support blocks users instead of helping8% of mentions

    «They just delete and block you when you ask clarifying questions»

  • ✗App won't open / critical errors10% of mentions

    «The app wouldn't open at all on my phone... It says there's an error in the booking code»

  • ✗Remote door unlock does not work5% of mentions

    «The door unlock button in the app didn't work»

  • ✗Freezing and errors when entering data10% of mentions

    «The app freezes when typing a comment in the check-in review»

What people praise

  • ★Convenience and contactless check-in

    «Convenient... I liked the remote capability and responsiveness... the app is very convenient»

  • ★Clear and intuitive interface

    «Very convenient and clear app even for beginners... everything is simple»

  • ★Fast and responsive support

    «Responsive and fast operator reaction... chat help is quick»

  • ★Modern approach to check-in instead of messengers

    «Especially given how clunky messengers are... very convenient and modern»

  • ★Convenient electronic document signing

    «Convenient electronic contract signing»

Where to install

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