ID.Abonent
★ 4.5What it actually doesAn app for remote SIM card registration through barcode scanning, document verification, and electronic signature. Most users appreciate the convenience and speed of the process, while some report difficulties with the procedure and issues with delivering signed contracts to the operator.
Actually does
- ✓QR scanner35% of reviews
- ✓Digital Signature25% of reviews
- ✓Handwriting Recognition15% of reviews
- ✓Document scanner20% of reviews
- ✓Biometric Authentication10% of reviews
- ✓Customer Support8% of reviews
- ✓Активация SIM-карты онлайн40% of reviews
- ✓Интеграция с Госуслугами(bonus)5% of reviews
Common complaints
- ✗Contracts not delivered to the operator8% of mentions
«you go through all the stages of submitting the application and activating the SIM card, but out of five attempts, not a single application reached the operator in signed electronic form; all five times I had to upload it, sign it, scan it, and send it»
- ✗Registration procedure too complicated12% of mentions
«so many unnecessary steps that I don't even want to use any service; make the registration simpler. this isn't a contract with the Russian Armed Forces»
- ✗Technical support is not helpful8% of mentions
«Technical support in the app is basically useless, no matter what you ask you get one of three template messages»
- ✗Issues with Gosuslugi integration5% of mentions
«Registration through the Gosuslugi app doesn't work, constant pop-up windows that need to be closed»
- ✗Ambiguous contract wording4% of mentions
«The contract text is completely unclear: I can't tell if I've withdrawn consent or confirmed it»
What people praise
- ★Convenience and simplicity of the process
«Simple as that: point the camera, fill in the data, done! Very convenient for busy people; the app itself suggests the steps»
- ★Ability to activate without visiting a store
«Didn't have to go anywhere, the smartphone did everything - scanning, registration; I bought the SIM card at Pyaterochka and registered it here without leaving home»
- ★Fast SIM registration and activation
«SIM activation is fast. The contract arrived in Goskey email almost instantly. I signed and that's it - the connection works in 5 minutes; took 20 minutes total»
- ★Intuitive interface and clear steps
«Everything is decent, clear; I thought I wouldn't be able to figure it out without help, but everything is very understandable»
- ★Fast support help (in top reviews)
«The app is good. Support responds quickly»