Платосфера – оплата ЖКХ
★ 3.5What it actually doesAn app for paying utilities directly from a smartphone with no commission and by address, but often produces payment errors, crashes, fails to load services, and has a non-functional chatbot instead of operator support.
Actually does
- ✓P2P payments80% of reviews
- ✓История платежей и квитанции10% of reviews
- ✓Free tier15% of reviews
- ✓Предложение услуг страхования (Росгосстрах)(bonus)10% of reviews
Claimed, but not confirmed by reviews
- ⚠Recurring payments
- ⚠Управление адресами (добавление по адресу вместо лицевого счета)
- ⚠Messaging
- ⚠No account required
Common complaints
- ✗Chat support and bot not working, no access to operators35% of mentions
«Can't reach an operator in the chat, and the bot just wastes your time... The bot DOESN'T transfer to an operator even after clicking the 'operator' button»
- ✗Payment errors, transactions fail25% of mentions
«CRASHES OUT OF THE APP, PAYMENT DOESN'T GO THROUGH»
- ✗Meter reading submission not working (especially for water)20% of mentions
«IMPOSSIBLE TO SUBMIT READINGS; Constantly getting an error when submitting water meter readings»
- ✗Cannot add address, after selecting city prompts to contact chat20% of mentions
«You start typing the address, after entering the city, it tells you to contact chat»
- ✗Frequent crashes when logging in, reading notifications, tapping buttons25% of mentions
«Why does the app keep crashing when reading notifications?; After the update, it just crashes to the desktop when I open the app»
What people praise
- ★Convenient payment without visiting the office (for working scenarios)
«Everything is great. Really like it. No need to go anywhere; Plus the app is convenient»
- ★Payment without commission
- ★Large community (1M+ users)