Ostrovok.ru – Book a Hotel
★ 4.9What it actually doesOstrovok is a Russian online hotel booking service that has been helping millions of tourists organize ideal trips and find affordable short-term accommodation for 15 years.
Actually does
- ✓Hotel search60% of reviews
- ✓Push Notifications(bonus)15% of reviews
Claimed, but not confirmed by reviews
- ⚠Price comparison
- ⚠Поиск на карте с радиусом
- ⚠RSS / News
- ⚠P2P payments
- ⚠Offline-first
- ⚠Customer Support
- ⚠Loyalty Program
- ⚠Advanced Product Filtering
Common complaints
- ✗Unable to complete booking, process hangs25% of mentions
«HAHAHA! You can't book anything. It just hangs in the 'contacting hotel' window»
- ✗Hotels don't receive client data and can't contact them15% of mentions
«Client contact details aren't forwarded to the accommodation property, so they can't reach the guest»
- ✗Slow loading and app freezing30% of mentions
«It used to fly like a rocket. Now to find an apartment you have to wait an hour and a half for the data to load»
- ✗Support service doesn't work or fails to resolve issues20% of mentions
«The app support promised to resolve everything within an hour, but there's been no response from the app for weeks»
- ✗Synchronization between website and app does not work10% of mentions
«Changed my password on the website, enter it in the app - error, password is incorrect»
What people praise
- ★Convenient and practical interface
«Really cool and useful app. I recommend it!»
- ★Good service and booking conditions
«Best app for finding hotels, great conditions and service»
- ★Large selection of accommodations (hotels, apartments, hostels)