СберСтрахование
★ 3.7What it actually doesMobile app for issuing and managing insurance policies (OSAGO, KASKO, DMS, property, travel) with the ability to file insurance claims and track their status online.
Actually does
- ✓Страховые продукты (ОСАГО, КАСКО, ДМС, имущество, туризм)80% of reviews
- ✓Сравнение условий и расчёт стоимости страховок40% of reviews
- ✓Customer Support30% of reviews
- ✓Подача и управление страховыми случаями онлайн50% of reviews
- ✓Отслеживание статуса заявок и полисов40% of reviews
- ✓Multi-account(bonus)15% of reviews
- ✓Document Management(bonus)20% of reviews
Claimed, but not confirmed by reviews
- ⚠«Шкала страховок» — визуализация уровня защиты
- ⚠Cashback and Rewards
- ⚠Интеграция с Сбер ID
Common complaints
- ✗Technical support doesn't respond or responds slowly15% of mentions
«Technical support doesn't work. I've been unable to cancel my OSAGO policy for half a month! No feedback channel helps»
- ✗App freezes and shows errors during policy registration12% of mentions
«constantly freezes, nothing makes sense, everything is confusing… Doesn't work! When you try to register a policy the app gives an error»
- ✗KASGO and other policies require an agent, can't be registered independently8% of mentions
«when it came to KASGO, the nightmare started, the app won't let you fill in the data yourself, and support writes that I should register through an agent»
- ✗Complex insurance terms, numerous exclusions, poor description in PDF8% of mentions
«Insurance terms.... in fact you're not covered for anything. There are so many exclusions that they even accounted for fermentation and decay»
- ✗Unintuitive interface, hard to find features10% of mentions
«the terms and conditions button is not visible, it's in a small i in a circle. I spent five minutes looking for this button»
What people praise
- ★Quick insurance policy purchase online without office visits
«everything remotely, not just buying insurance but also filing paperwork for claims… Both KASGO and home insurance are processed quickly»
- ★Clear, convenient interface with step-by-step process
«A well-thought-out, user-centric app that's convenient and pleasant to use. Intuitive to understand where to tap»
- ★Convenient management of multiple policies and their search
«I issued travel insurance for three people at once... just by adding names. Thanks to whoever came up with this, it's really convenient!»
- ★Built-in calculators and ability to compare options
«Five stars for built-in calculators and package checkout... you can immediately see how much it costs with one package or another»
- ★Quick and convenient insurance claim submission and status tracking
«They reviewed it for 7 days though... okay, the main thing is it was without trips and they gave the money... the claim review status is visible»